Thank you for your interest in the products and services of The Vape City Store.
We will try our best to resolve any issue our customer would have with any purchase. If you do experience any problem with our products, kindly contact us via Email or call and our customer service team will resolve the issue within the time frame.
All Electronic Cigarettes components have limited life span and will eventually need to be replaced.
14 Days Money Back Guarantee
We have a 7 days money back guarantee on all our products (excluding prefilled cartridges and e-juice) from the date you received it without any reason. You should return the item in its original condition to us, in that case after we receive the returned items, we will refund you the payment excluding actual shipping fees already incurred.
The limited warranty applies for Physical Goods, purchased from The Vape City ltd online Store.
WHAT DOES LIMITED WARRANTY COVERS:
The limited warranty covers any Electrical/Mechanical fault/defects in E-cigarette device under normal use during the warranty period.
Please note Electronic Cigarettes often become faulty after being dropped repeatedly, the limited warranty does not cover any physical damage or wear & tear under any circumstance.
Atomizers/Clearomizers cannot be returned after the packaging has been opened, however if you experience any problem within the first 24 hours of purchase, we will refund of replace the faulty item where possible.
E-liquids cannot be returned if the bottle has been opened for health and Safety reasons, if the product is in its original sealed packaging, we will exchange it for the other item worth same value of money.